Customer Service Officer - Events

Position Purpose

SNP Security provides Security Services at a number of Events across the A.C.T. such as Manuka Oval, GIO Stadium and Floriade for example.

Customer Service Officers are a first point of contact and are responsible for checking tickets, directing patrons to seats, providing event information and attending to customer inquiries.

Key Responsibilities

• Liaising with the public - providing information of directions, answering questions
• Provide accurate, valid and complete information

Skills

• Prior customer service experience is essential
• Excellent interpersonal and communication skills, both verbal and written, including active listening, conflict resolution and report writing
• Outstanding customer service skills
• Ability to prioritise competing priorities
• Ability to work as autonomously and/or as part of a team as required
• Able to solve issues quickly and efficiently
• A high level of organisational skills 
• Maintain a positive, empathetic and professional attitude toward customers at all time

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293