Control Room Operator

Position Purpose

The principal objective of the Control Room Operator is to use the CCTV system to efficiently manage incidents and anticipate threats by utilising both live and recorded camera footage.

Key Responsibilities

• Complete all computerised logs and incident reports, ensuring that all relevant information isrelayed to the appropriate persons
• Conduct regular preset and manual patrols of the monitored area
• Identify and prevent illegal and/or inappropriate behaviour, which has thepotential to alarm or heighten the risk to members of the general public
• Promptly report all possible unlawful and anti-social matters to Queensland Police
• Police - Promptly report all possible unlawful and anti-social matters to Queensland Police
• To assist council and Police with the management of emergency situations asrequired
• To control access to site
• To monitor council and security two-way radios

Qualification

• Current Security Licence + Monitoring Subclass
• Certificate II Security Operations
• Gallagher Systems Administrator Certification (desirable)
• Microsoft Office training (desirable)
   

Skills

• Exceptional customer service skills
• Superior communication skills both written and verbal
• Basic computer literacy skills
   

Experience

• Previous CCTV monitoring experience will be highly regarded
• Ability and experience writing detailed incident reports
• Experience using access control systems (Gallagher will be highly regarded/advantageous)
• Experience using CCTV software (Genetec will be highly regarded/advantageous)
• Experience working in corporate environment
• Experience working in a team environment

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
   

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293