Behavioural Analyst Interviewers

Position Purpose

The Behavioural Analyst Interviewer (BAI) roles are an exciting opportunity for customer experience professionals who have a passion for dealing with people on a daily basis at international gateways connecting Australia to the world. Following the introduction of additional security measures by the United States Government (TSA) the BAI is responsible for conducting interviews with U.S bound passengers to collect intelligence and pivotal pieces of information which will assist in providing advice to understand and mitigate potential threats to security, whilst at the same time delivering a safe, easy and efficient world-class airport experience.

Workplace Health & Safety

• Take reasonable care for your own health & safety and other people in the workplace
• Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager
• Comply with any reasonable instruction related to health and safety
• Do not interfere with or misuse anything provided in the interest of health and safety
• Understand and reinforce the requirements of WH&S to keep our people safe
• Meet company WHS requirements 
   

Key Responsibilities

• Conducting interviews with passengers to build ongoing, confidentialrelationships, at the same time delivering a safe, easy and efficient world-classairport experience
• Collecting intelligence and pivotal pieces of information will assist you inproviding advice to understand and mitigate potential threats to security
• Observe & interpret passenger behaviour and attitude and respond accordingly
• Review passenger travel documentation (passport, ticket), if required
• Ensure all mandatory baggage control questions are asked to each passenger,if required
• Escalate unresolved behaviours for further screening, if required
• Facilitate the movement of passengers and their baggage from the interviewarea to check in
• Analyse information provided by passengers and respond accordingly
• Apply frameworks through critical thinking, sound judgment and reasonableand necessary actions

Qualification

Full time training is provided, week 1, Monday to Friday, Week 2, Monday and Tuesday.

Skills

• Autonomous – working with little supervision
• Good communicator – convincing
• Organised – outcome and deadline oriented
• Attention to detail
• Drive and Initiative – self starter/problem solver
• Flexible – Adaptable to change
• Team Player
• Focused – Excellent time management skills
• Analytical- ability to problem solve through analysing and critiquing
• Cooperative - ability to work well with others and get along in team situations
• Efficient - plans time well, is organised and competent
• Observant
• Well presented
• Strong relationship building skills
• Empathy & Understanding
   

Knowledge

Demonstrated customer service experience.

Experience

Demonstrated customer service experience

Benefits & Culture

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293