Duty Shift Supervisor - Canberra Airport

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Date: 6 Nov 2024

Location: ACT, AU

Company: certisciscP2

Position Purpose

Lead with Excellence: A Balanced Approach to Aviation Security

At Certis, we understand that exceptional leadership in aviation security is about more than just ensuring safety—it’s about inspiring and empowering your team to perform at their best while delivering excellent customer service. As a Duty Shift Supervisor, you’ll have the opportunity to shape a high-performing team, create a supportive and inclusive environment, and lead with both strength and empathy.

We believe great leadership is a combination of clear direction, emotional intelligence, resilience, and an unwavering commitment to both security and service. If you’re passionate about making a difference in aviation security and fostering a culture of respect and empowerment, we’d love to have you lead with us.

Key Responsibilities

  • Address and resolve unacceptable behavioural/performance occurrenceswithin the team. Report non-compliant workplace behaviour and escalatesunresolved issues to Security Services Manager
  • Address staffing or equipment deficits, keep Team Leader informed of statusand report incidents of absence and lateness to the Duty Security Managerand/or Rostering
  • Addresses any problems occurring during the shift if unresolved by TeamLeader
  • Attend regular Team Briefing -inform Security Service Manager of all matterseffecting airport operation. In the absence of the Security Service Managerchair the meetings
  • Be a role model, and coach staff in providing professional Security withService and Integrity
  • Coach staff or make recommendations for improvements / tools where trendsin performance are recognised
  • Comply and follow the requirements of the relevant Supervisors Checklist
  • Conduct and facilitate succession planning
  • Conduct regular inspections / reviews of designated areas to ensurecompliance to company standards and contractual requirements
  • Delegate authority to a Team Leader to assume responsibility in the event ofSupervisor being unavailable. Endorse / modify decisions made upon return
  • Document and report all incidents and performance observations inaccordance with the Event Reporting procedure. Ensure that all staff complieswith Event Reporting procedure
  • Ensure all ASO’s have been briefed for various ad-hoc tasks
  • Ensure all equipment is tested and passed before allowing it to be used
  • Ensure appropriate and correct use of company-provided equipment andreport any defects in a timely manner
  • Ensure familiarity and compliance with all policies and procedures in relationto the role and corporate requirements
  • Ensure team members are working safely according to OH&S requirements
  • Ensure that all qualifications, licences and accreditations required to carry outyour duties are kept up to date
  • Ensure that company policies, Standard Operating Procedures, METS andother Security Regulations are being adhered to
  • Ensure that our front line staff are delivering ‘Security with Service’
  • Execute planned roster and other Day of Operations plans

Qualification

  • Certificates II & III in Security Operations 
  • Current 1A Security Licence, NSW 
  • Valid and current Senior First Aid Certificate 
  • Fully Certified and accredited to perform duties as per the requirements of an Aviation Security Operative 
  • Hold an Aviation Security Identification Card (ASIC) 

Skills

  • Professional in appearance and conduct 
  • Exceptional Customer Service delivery 
  • Capable of completing written reports in plain and clear English 
  • Capable of conflict resolution 
  • Ability to control and direct the abilities of teams 
  • Ability to balance client and business needs 

Knowledge

  • Thorough knowledge and understanding of Certis Standard Operating Procedures. 
  • An awareness of Methods, Techniques, Equipment Standards, Aviation Security Regulations and other relevant legislative requirements 
  • Thorough knowledge of the procedures to control access to and exit from airports 
  • Competent in the operational requirements of an Aviation Security Operative 
  • Awareness of EEO and Anti-Discrimination, and Harassment legislation 
  • Certis Workplace Health & Safety Policy and procedures Leadership principles 

 

Experience

  • Exemplary performance as a Team Leader for a minimum of 12 months. 
  • Leading small teams or coaching within a workplace

Benefits & Culture

  • Friendly and inclusive environment
  • Growth and development are supported and promoted
  • A discount program where employees, and their family members, can save at over 400 retailers Australia wide
  • A well-being program that provides advice about mental, physical, and financial well-being
  • An Employee Assistance Program (EAP) that is available to employees and their families
  • Cultural diversity is valued and supported
  • Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

 

 

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 


Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293