Concierge Security Officer

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Date: 12 Sep 2024

Location: ACT, AU

Company: certisciscP2

Position Purpose

We are seeking a cleared guard with a Baseline, NV1 or NV2 Security clearance for an immediate start. This position attracts a generous Sign on Bonus.

Key Responsibilities

Concierge

  • Greet internal and external customers, sign in visitors
  • Answer incoming calls and respond to general inquires – forward calls to relevant team members as appropriate.
  • Book and manage meeting rooms through an online system
  • Assist with CCTV footage requests and conduct floor checks
  • Conduct car park patrols
  • Provide escorts for guests and/or contractors
  • Do not allow access to anyone who does not have permission to be on site
  • Provide regular updates to the client on the progress of service delivery
  • Develop and maintain strong business relationships with CBRE and their representatives
  • Create and encourage a proactive, responsive and productive work culture that delivers excellence in customer service
  • Effectively handle complaints from clients, ensuring all issues are analysed, resolved and recorded to a mutually satisfactory outcome
  • Enhance team performance by suggesting process improvements that lead to resolution of team issues
  • Proactively identify and recommend on improvement of existing services or the introduction of new services in line with the company’s objectives
  • Write legible and informative incident reports, hazard reports and shift logs
  • Intermediate proficiency in Microsoft applications
  • Use the client’s software applications
  • Always Represent and promote the company

Qualification

About you

  • Minimum of 2 years demonstrated experience in a similar role(s) preferably in a commercial/corporate environment (tenant or base building)
  • Experience in incident management such as fire alarm responses when activated, difficult persons, access control breaches and incidents involving emergency services
  • Baseline, NV1 or NV2 AGVSA Government Clearance, A MUST!
  • Current ACT Security License 
  • Certificate II in Security Operations
  • Australian Citizenship due to Government Clearance requirement
  • Current ACT Drivers Licence
  • Current First Aid Certificate Excellent verbal and written communication and customer service skills

 

Static

  • Customer experience
  • Greeting staff and guests
  • Assisting staff and guests with enquiries
  • WLI of immediate area
  • Report unattended packages and suspicious people
  • Observe and escalating
  • Emergency response

Rover

  • WLI / Patrols internal and external
  • WLI / Patrols include surrounding CBRE properties
  • Supervise and escort contractors / vendors
  • Incident responder e.g. – medical, fire, lockdown etc.
  • Locker management
  • Investigations and reporting
  • Spot checking
  • Fault reporting

Additional Information

  • Fortnightly rotational roster
  • 2 weeks of day shifts and 2 weeks of night shifts
  • 12 hour shifts (Concierge/Security Officer)
    • Conduct Concierge duties during day shifts (0600-1800), and security guard duties during nights shifts (1800-0600) as per above KRA’s & Outcomes.
  • Training will be provided

Knowledge

  • Award interpretation and understanding of relevant Acts & Legislation of the State or Territory in which you work
  • Work Health & Safety Act of the State of Territory in which you work
  • Protective Services Security Industry
  • Gallagher, Forcefield, Genetec, Tru Vision (desirable) 
     

Benefits & Culture

  • Friendly and inclusive environment
  • Growth and development are supported and promoted
  • A discount program where employees, and their family members, can save at over 400 retailers Australia wide
  • A well-being program that provides advice about mental, physical, and financial well-being
  • An Employee Assistance Program (EAP) that is available to employees and their families
  • Cultural diversity is valued and supported
  • Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
     

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.
Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

 

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 


Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293